How should l wash and care for my embroidered sweatshirt?

To keep your sweatshirt and embroidery looking their best, we recommend:

1. Wash inside out in cold water on a gentle cycle.

2. Use a mild detergent and avoid bleach or fabric softeners.

3. Air dry whenever possible to minimize shrinkage and help protect the embroidery.

4. If you need to use a dryer, use the lowest heat setting or an air-dry/air-fluff setting.

 

How long does it take to make and ship my order?

Each piece is made to order, so please allow 1-2 weeks for us to make and pack your order before it ships. You'll receive a notification email with tracking information which can be tracked online when the order ships.

For rush orders, please contact us before placing your order and we will prioritize it for you.

 

What are your shipping and customs policies?

Shipping:

We ship worldwide. Orders over $38 qualify for free shipping. Orders under $38 will be charged of a flat $9 shipping fee.

Delivery:

Once shipped, packages typically arrives within 6-9 business days. You'll receive a notification email with tracking information which can be tracked online when your order ships.

Please note that this is delivery estimate and not guartanteed. Delays may happen due to weather, customs, or postal issues beyond our control.

Duties & Taxes:

We know customs fees can be stressful, especially when shopping internationally. No worries, applicable customs duties and taxes are covered by us, and we use a duty-prepaid express shipping service (including those heading to the U.S.), so you won't be asked to pay additional customs fees when your package arrives.

Lost Packages Guarantee:

If your package is confirmed lost by the shipping carrier, please contact us. We'll work with the carrier to resolve the issue, and send you a replacement at no additional cost.

 

What are your return, exchange & refund policies?

Because each piece is made to order, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and photos of the issue. We'll work with you to make it right.

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders before production begins.

Please double-check your size, color, and shipping information before placing your order. If you're unsure about anything, feel free to reach out before ordering.

 

Do you accept custom orders?

Not at the moment.

We currently offer our own Jun & Gabby designs, and we're always working on new ones. If we begin offering custom embroidery in the future, we'll share the news on Instagram @junandgabby.

 

Still have questions? Message us anytime, we are always here to help! 

⊹ ♡

Instagram @junandgabby

Email wugeyi159@gmail